Currently we offer cleaning services in Montgomery County, MD.

We charge a flat rate for our services, which is determined based on the square footage, number of bedrooms, and bathrooms within your home. When you visit our booking page, simply input the relevant information, and the price will be displayed instantly on the site. We believe in transparent pricing, and this instant pricing feature allows our clients to know upfront what they will be charged. This method also eliminates the need for in-home estimates, saving you time and removing any guesswork associated with pricing.

Yes, our cleaners will arrive fully equipped with their own cleaning supplies. However, if you have any special requests or preferences, we are more than happy to accommodate them if possible. Alternatively, if you prefer, our cleaners can utilize any cleaning products you provide within your home. Just let us know your preference, and we'll ensure that your cleaning experience meets your needs and expectations.

Certainly! You can easily request any special tasks or extras for your cleaning service. Simply respond to your confirmation email with your request, or log into your account and add any comments you would like to be applied to your service. We're here to ensure that your cleaning experience is tailored to your specific needs and preferences.

We prioritize the safety and well-being of both our cleaners and your pets. When booking your cleaning service, please specify the type of pet you have to ensure that we do not assign a cleaner with pet allergies. Additionally, please ensure that all pets are secured away from the cleaning area to prevent any accidents or potential risks to both your pets and our cleaners. This precaution helps prevent any accidents or mishaps, maintaining a safe environment for everyone involved in the cleaning process.

While it is preferred for someone to be home during the cleaning appointment, it is not mandatory. You have the option to let us in and then leave to run errands, or you can leave a key for us, and we'll ensure to lock up after ourselves. Please be sure to leave any necessary instructions in your booking notes regarding how we can enter the home and lock up.

For the safety of our cleaners, we do not permit them to allow other contractors into the home while you are absent. This precaution is in place to ensure the well-being of our cleaners and to mitigate any liability issues that may arise if something were to go wrong in the home unrelated to the cleaner's work.

Absolutely. We prioritize the safety and security of our clients by ensuring that all our cleaning professionals undergo a rigorous screening process. This includes intensive interviews and passing a nationwide detailed background check. Only about 10% of applicants make it through our selection process to become certified cleaners. Furthermore, for your peace of mind, all our cleaners are insured to protect against any accidents within your home. You can rest assured that we've taken all measures to ensure your home is in the hands of someone trustworthy.

If something goes wrong, rest assured that we're here to make it right. Simply let us know right away, and we'll spring into action to resolve the issue promptly. Our top priority is ensuring your satisfaction, and we stand by our promise to provide exceptional service every time.

Absolutely. As the final step in our pre-screening process, we conduct a detailed nationwide background check on all applicants. This ensures that only individuals with clean backgrounds and the highest standards of professionalism join our team of cleaning professionals.

If you're not satisfied with your cleaning, we'll arrange for a re-clean within a 2-day window to ensure your complete satisfaction.

Yes, Maid 4 Home is insured and so are our cleaners.

While we do not offer refunds, we guarantee to promptly correct any errors within 24 hours of your cleaning appointment. For further details, please refer to our Service Disclaimer.

Clients must cancel their cleaning appointments at least 48 hours before their scheduled service to avoid inconvenience. Maid 4 Home reserves the right to charge a $40 cancellation fee for bookings canceled after the 48-hour window of the scheduled service time. When a cleaning appointment is booked, we reserve a time slot on our schedule specifically for you, making it difficult to fill vacant slots on short notice. If you won't be home during the appointment, please provide entry instructions. We also reserve the right to charge our standard cancellation fee for all no-shows and lockouts.

Yes, you can apply a coupon to an existing booking. During the booking process, simply enter your coupon or gift card code into the booking form, and your final price will automatically adjust to reflect your coupon balance. Additionally, you can log into your account at any time to view the balance on any gift cards you have.

Payment for your cleaning service will be processed as follows: the day before your scheduled cleaning, your card will be placed on a temporary hold. After the cleaning service is completed, we will charge your card for the full amount of the job.

In the rare event that our cleaner determines your home requires additional cleaning or a more thorough approach upon arrival, they will promptly inform us. We will then assess the situation and determine the most suitable service for your home's condition, along with the adjusted price. If you agree to the proposed changes, we will hold the adjusted price on your credit card and charge it once the appointment is completed.

No, tipping is not required. However, tips are always greatly appreciated, but never obligatory.